Wise Words for your Client Dialog – When there’s a problem or Question

Woe be the photographer who does not respect the value of customer service as a key to their longevity in the business. Your choice of words can make a big difference when dealing with clients and ensure that you keep them coming back. Consider these two sets of sentiments, from the book Customer Service for Dummies:



Just choosing how you convey these simple sentiments can make a world of difference during your brief client interaction on the phone when you are working to resolve a client concern or get information that may not be readily available.

Originally published on Photo Business News & Forum on January 12, 2007. Comments are closed; this post is part of the archive.